Conditions of Entry

General Conditions

The admission price (inclusive of GST) includes entry to the water park, all rides and attractions with the exception of food, drinks, merchandise, barbeque usage and Hut or Shelter reservation.

For tickets bought at the gate or online without the “Refundable Booking” option, Jamberoo Action Park has a no refund policy which is inclusive of inclement weather. Jamberoo Action Park does not refund for incorrect purchases.

E-Tickets purchased online under the “Refundable Booking” category are subject to the terms and conditions contained here: https://refundable.me/ Refund Applications are processed here: https://refunds.refundprotect.co/

Jamberoo Action Park reserves the right to refuse entry or remove patrons for non-adherence to conditions of entry, failing to follow staff or signage instruction, anti-social behaviour (including unsocial language), violence, theft, vandalism, intoxication, use or influence of illicit substances, inadequate supervision of persons under your care and queue line jumping.

It is a Condition of Entry that a search of a person and/or their possessions will be required at the time of entry into Jamberoo Action Park.

Jamberoo Action Park is a Licensed Premises and as a result, no alcohol is permitted to be brought into the park.

No Animals may be brought onto the premises with the exception of animals for disability assistance.

It is a Condition of Entry that appropriate swimwear must be worn at all times when using aquatic activities in the Park. Appropriate swimwear materials are made from nylon, tricot, spandex, lycra, and acetate. You cannot use water rides in the Park dressed in street clothing, underwear, brassieres and panties (also known as knickers), briefs, boxer shorts, boxer briefs, bikini underwear, thongs, and G-strings.

Jamberoo Action Park fully supports the Smoke Free Environment Act 2000 and has adopted in principle this legislation making the Park a Smoke Free environment. Smoking is only permissible in the car park.

Health & Physical Requirements

To ensure the safety of patrons and staff, some activities may enforce an age, height, weight limits and/or clothing requirements.

It is recommended that any patrons suffering from Head, Neck, Back or Bone injuries, Heart or lung conditions, pregnancy, physical or intellectual limitations seek advice from a medical practitioner as to the appropriateness of Jamberoo Action Park’s rides and activities and reconsider the use of activities within the park as stipulated by staff and /or signage.

Jamberoo Action Park complies fully with the Public Health Act 2010 and Public Health Regulation 2012 that controls the public health risk associated with public swimming and spa pools and supports fully NSW Health’s Steps to Healthy Swimming program. This program requires guests not to use any pool, ride or attraction if they have had diarrhoea in the previous week and suggests that before entering any pool, ride or attraction use the toilet and shower facilities throughout the park.

Further, all swimmers must wear appropriate swimwear and toddlers/young children and nappy dependant persons/individuals must wear approved waterproof tight-fitting nappy/pants over their swimmers. Toddlers/young children and nappy dependant persons/individuals should be taken frequently to the toilet, by but not limited to, parents/guardians or carers who should wash with warm water, soap and dry their hands immediately after a nappy has been changed.

To keep our team and guests safe and reduce the risk of disease transmission, guests will not be permitted to enter the facility if they:

  • Have presented with flu-like symptoms (or a related illness) in the last 72 hours including but not limited to cough, fever, sore throat, fatigue, loss of sense of taste or smell, or shortness of breath;
  • Have been in contact with someone who tested positive to COVID-19 virus within the past two weeks;
  • Have been directed to self-isolate for a period which includes the day of visit; or
  • Have been tested for COVID-19 and are awaiting results.

If guests present at the front gate under the above conditions, they and anyone in their household will be denied entry and asked to return on a day that does not breach these Conditions of Entry.

Furthermore, while in the park guests are respectfully asked to:

  • Maintain social distancing
  • Avoid touching surfaces were possible
  • Maintain strong hygiene practices
  • Downloading the COVID-Safe App

Supervision and Responsibilities

The park is located on 40 hectares of land in various stages of development and repair.

The rides in this park are of a sporting nature and carry inherent risks of injury. By entering this property you acknowledge the risks and in the event that you sustain a personal injury, loss or damage to property, you hereby agree to absolve the company, directors and staff from any liability whatsoever for any injury or loss whilst on the property.

You must be 14 years and older to enter the Park if unaccompanied by an Adult (16 years and older).

As a guardian, it is your responsibility to assess the swimming abilities and limitations of children under your care.

Please be aware that the premises has many pools and dams which range in depths up to 7 metres, and as the parent or guardian of children or persons who may or may not swim satisfactorily, it is your responsibility to maintain constant supervision of them at all times.

Jamberoo Action Park provides the highest standard of lifeguard supervision following all Australian standards and Royal Life Saving Australia recommendations in regards to Lifeguard to bather ratios, however, this is no substitution for the direct supervision of children by parents or guardians whilst using activities.

By purchasing a ticket and entering Jamberoo Action Park you accept that your image may be taken and recorded by surveillance equipment for security and monitoring purposes and that all such images and recordings are the sole property of Jamberoo Action Park.

All patrons are responsible for their own property and whilst Jamberoo Action Park takes precautions to reduce damage or theft, responsibility will not be taken for damage or loss of personal property. You are encouraged to remove all jewellery items from your person and locate or retain them in a safe location and not on one’s person whilst using rides and attractions in the park.

  • Avoid touching surfaces were possible
  • Maintain strong hygiene practices
  • Downloading the COVID-Safe App