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FAQ's

2020 - 21 Season Information, Ticketing, previous Season Pass & Re-validated ticket holders'entry information & Safety

Tickets are available for purchase at the tickets page now. We have a guest limit of 5000 and there is no need to book a date at this stage. All open dates are here.

Please note that it is cheaper and more convenient to buy tickets online and we recommend all guests to purchase their tickets this way.

As a solution to the shortened use of Season Passes during the 2019-20 season, these passes will remain valid for the first 21 open days of our 2020-21 season. The validity date, therefore, is 26 September - 31 October 2020 (dates inclusive). No need to book a date at this stage. See our list of open dates during that period here.

For Season Pass holders who no longer have their passcards, you must present identification (such as a driver's licence, Medicare card or another valid form of ID and the email ID you used to purchase the cards) to the Customer Service Officer at the Souvenir Shop and we will process a replacement card for you. The usual card replacement fee of $10 will apply to all cards needing replacement.

At this stage, new Season Passes will not be available for the 2020-2021 season. We felt it would be unrealistic to offer season passes when we are uncertain what the season might look like. Please understand this was not an easy decision.

Any other tickets that were unused in the 2019 - 20 season and re-issued/re-validated can also be used from 26 September, and we encourage holders of these tickets to use them at their soonest convenience. To get these tickets re-validated, email a photo pf the tickets along with all information to admin@jamberoo.net

Jamberoo will be offering a Refundable Booking option for E-ticket purchases this season. The Refundable Booking option is selected by default as part of the ticket purchase process, so it is up to the purchaser to actively un-select that if they choose not to purchase a Refundable Booking type ticket. It is completely your choice.

If you think you might NOT be able to come to Jamberoo Action Park for some reason, please check the terms and conditions of choosing a Refundable Booking and consider if it might be a good option for you BEFORE completing your ticket purchase. 

Please note that without purchasing the Refundable Booking option, Jamberoo Action Park has a no-refunds, no-exchanges, no-extensions policy as stated in the terms and conditions agreed to by the customer before ticket purchase.

Coin-operated/shared BBQs will not be available for use - if you would like to use a BBQ, please get in touch in advance and book a personal gas BBQ. More info below under BBQ FAQ.

Jamberoo Action Park is encouraging guests to order food online this season - you can order in advance - or when you arrive via this website www.jamberoo.net

Our COVID SAFE plan has been submitted to and approved by the government and is available on the safety page on the website.

Keep an eye on our website and follow us on Facebook to get the latest news as soon as it breaks or sign up for our E-Newsletter at the bottom of the home page on this website.

FOR ALL OTHER ENQUIRIES INCLUDING TICKET RELATED ENQUIRIES, please contact admin@jamberoo.net.

We want to thank those that visited and supported us over the past 40 years and we look forward to welcoming you all back for the 2020/2021 season.

Alcohol & Smoking

Alcohol is not permitted to be brought into the park.

No glassware is permitted in any areas of the park.

Jamberoo Action Park fully supports the Smoke Free Environment Act 2000 and has adopted in principle this legislation making the Park a Smoke Free environment. Smoking is only permissible at the designated smoking area behind the BBQ huts indicated near points 17 and 24 (far right) on the Park Map.

BBQ's

Portable BBQ's are not permitted to be brought into the park.

Coin-operated BBQ's are available in the picnic area for guests. The availability of these may depend on government advice about the use of shared cooking facilities. Please check with a Jamberoo staff member.

You can also pre-book a gas BBQ for the day for just $50 (up to 24 hours before your visit). Contact Jamberoo Action Park on 4236 0114 to make a booking for a BBQ.

Companion Cards

To qualify for the disability rate, carers must provide their companion card (for free entry)

No Companion Card - rate will be approved on a case by case basis for individuals with long term disability / who require a high level of care. 

Conditions of Entry

General Conditions

The admission price (inclusive of GST) includes entry to the park, rides and activities with the exception of food, drinks, merchandise, barbeque usage and Hut or Shelter reservation.

For tickets bought at the gate or online without the "Refundable Booking" option, Jamberoo Action Park has a no refund policy which is inclusive of inclement weather. Jamberoo Action Park does not refund for incorrect purchases.

E-Tickets purchased online under the "Refundable Booking" category are subject to the terms and conditions contained here: https://refundable.me/ Refund Applications are processed here: https://refunds.refundprotect.co/

Jamberoo Action Park reserves the right to refuse entry or remove patrons for non-adherence to conditions of entry, failing to follow staff or signage instruction, anti-social behaviour (including unsocial language), violence, theft, vandalism, intoxication, use or influence of illicit substances, inadequate supervision of persons under your care and queue line jumping.

It is a Condition of Entry that a search of a person and/or their possessions will be required at the time of entry into Jamberoo Action Park.

Jamberoo Action Park is a Licensed Premises and as a result, no alcohol is permitted to be brought into the park.

No Animals may be brought onto the premises with the exception of animals for disability assistance.

It is a Condition of Entry that appropriate swimwear must be worn at all times when using aquatic activities in the Park. Appropriate swimwear materials are made from nylon, tricot, spandex, lycra, and acetate. You cannot use water rides in the Park dressed in street clothing, underwear, brassieres and panties (also known as knickers), briefs, boxer shorts, boxer briefs, bikini underwear, thongs, and G-strings.

Jamberoo Action Park fully supports the Smoke Free Environment Act 2000 and has adopted in principle this legislation making the Park a Smoke Free environment. Smoking is only permissible in the car park.

Health & Physical Requirements

To ensure the safety of patrons and staff, some activities may enforce an age, height, weight limits and/or clothing requirements.

It is recommended that any patrons suffering from Head, Neck, Back or Bone injuries, Heart or lung conditions, pregnancy, physical or intellectual limitations seek advice from a medical practitioner as to the appropriateness of Jamberoo Action Park's rides and activities and reconsider the use of activities within the park as stipulated by staff and /or signage.

Jamberoo Action Park complies fully with the Public Health Act 2010 and Public Health Regulation 2012 that controls the public health risk associated with public swimming and spa pools and supports fully NSW Health's Steps to Healthy Swimming program. This program requires guests not to use any pool, ride or attraction if they have had diarrhoea in the previous week and suggests that before entering any pool, ride or attraction use the toilet and shower facilities throughout the park.

Further, all swimmers must wear appropriate swimwear and toddlers/young children and nappy dependant persons/individuals must wear approved waterproof tight-fitting nappy/pants over their swimmers. Toddlers/young children and nappy dependant persons/individuals should be taken frequently to the toilet, by but not limited to, parents/guardians or carers who should wash with warm water, soap and dry their hands immediately after a nappy has been changed.

To keep our team and guests safe and reduce the risk of disease transmission, guests will not be permitted to enter the facility if they:

  • Have presented with flu-like symptoms (or a related illness) in the last 72 hours including but not limited to cough, fever, sore throat, fatigue, loss of sense of taste or smell, or shortness of breath;
  • Have been in contact with someone who tested positive to COVID-19 virus within the past two weeks;
  • Have been directed to self-isolate for a period which includes the day of visit; or
  • Have been tested for COVID-19 and are awaiting results.

If guests present at the front gate under the above conditions, they and anyone in their household will be denied entry and asked to return on a day that does not breach these Conditions of Entry.

Furthermore, while in the park guests are respectfully asked to:

  • Maintain social distancing
  • Avoid touching surfaces were possible
  • Maintain strong hygiene practices
  • Downloading the COVID-Safe App

Supervision and Responsibilities

The park is located on 40 hectares of land in various stages of development and repair.

The rides in this park are of a sporting nature and carry inherent risks of injury. By entering this property you acknowledge the risks and in the event you sustain a personal injury, loss or damage to property, you hereby agree to absolve the company, directors and staff from any liability whatsoever for any injury or loss whilst on the property.

You must be 14 years and older to enter the Park if unaccompanied by an Adult (16 years and older).

As a guardian, it is your responsibility to assess the swimming abilities and limitations of children under your care.

Please be aware that the premises has many pools and dams which range in depths up to 7 metres, and as the parent or guardian of children or persons who may or may not swim satisfactorily, it is your responsibility to maintain constant supervision of them at all times.

Jamberoo Action Park provides the highest standard of lifeguard supervision following all Australian standards and Royal Life Saving Australia recommendations in regards to Lifeguard to bather ratios, however, this is no substitution for the direct supervision of children by parents or guardians whilst using activities.

By purchasing a ticket and entering Jamberoo Action Park you accept that your image may be taken and recorded by surveillance equipment for security and monitoring purposes and that all such images and recordings are the sole property of Jamberoo Action Park.

All patrons are responsible for their own property and whilst Jamberoo Action Park takes precautions to reduce damage or theft, responsibility will not be taken for damage or loss of personal property. You are encouraged to remove all jewellery items from your person and locate or retain them in a safe location and not on one's person whilst using rides and attractions in the park.   

Day Lockers

Day Lockers are available in multiple locations throughout the park including at:

  • Bombora Seafood
  • Bombora Pavillion
  • Splash Snacks
  • Picnic Area
  • Near Billabong Beach
  • Banjo's Billabong
  • Kiddies Cove / Outback Bay

These operate on a pin system and can be accessed as many times as you wish.

To identify areas where Day Lockers are located Click here to visit Jamberoo Action Park map.

Lockers come in two sizes and the daily hire price for each locker is:

Small - $8.00 per day (Internal Size 47cm x 50cm x 11.4cm)

Large - $15.00 per day (Internal Size 47cm x 50cm x 44.4cm)

 

Disabled Facilities

Jamberoo Action Park is set alongside a mountain and the pathways can contain undulations along the access routes to many rides and attractions. All rides and attractions are somewhat disability-friendly. Please refer to the Rider Safety Guidelines here for more details about all rides.

All rides and facilities also have ramp access throughout the park, and there are disabled amenities and parking on-premises. Please enquire directly with Jamberoo Staff operating the ride for ride specific details and enquire with the Customer Services Officer at the Souvenir Shop before your entry to the park for more general details or assistance concerning disabilities and access while at Jamberoo Action Park.

Food & Drink

You are permitted to bring your own food and drink into the picnic areas and shelters. Glassware is not permitted in any area of the park.

Alcohol is not permitted to be brought into the park. It is a condition of entry that a search of a person and/or their possessions will be required at the time of entry into Jamberoo Action Park.

Jamberoo's environmental focus means that no water is sourced from the local water supply, but is 100% collected from our own catchment area and dams and treated by recycling on site. As such, drinking water is not freely available. However, bottled water is sold on-site and guests are welcome to bring their own food and drink into the park.

Jamberoo Action Park features a range of food outlets in the park and food can be ordered online at www.jamberoo.net

Height Restrictions

Height Restrictions apply to some rides & attractions:

Click here to Check out our Rider Safety Guidelines which covers height and other restrictions.

In Park Photography

Jamberoo Action Park undertakes photographic activities throughout its rides and attractions on a daily basis which may be used for promotional and/or social media purposes.

By entering the Park, all ticket holders consent to and authorise the use of their photograph images to be made available to Jamberoo Action Park for use of promotional, publicity and retail sale purposes.

This consent and authority gives Jamberoo Action Park and any appointed third parties, the right to use and publish any such images and films of a ticket holder in-store or online.

In Park Filming

Areas within Jamberoo Action Park may, from time to time, be used to photograph and record video and film footage in connection with Park promotional and publicity activities. By your presence in any of these areas, you acknowledge that you have been informed that you may be photographed and recorded as part of any release to, any and or, all media outlets used by Jamberoo Action Park.

Further, by your presence here, you grant permission for your image and voice to be included therein without compensation, credit, or other consideration.

If you do not wish to be photographed, recorded, or appear under these conditions, you should immediately leave any area where this activity is taking place.

A “Notice of Filming” sign will be displayed at the Entry gates of Jamberoo Action Park on the day of any in-park filming.

Mini Golf

There is a refundable $2 deposit for clubs and balls.

Other Admission Pricing Options

Jamberoo Action Park offers the following Other Admission Pricing Options off General Admission pricing to staff and personnel of the following organisations (proof of ID must be shown).

Organisation  Discount   Limit  ID Required
 SDA  $2 off pp  4 ppl  SDA Identification Card
 Australia Defence Force Staff NSW  10% off  4 ppl  ADF Identification Card  (Fulltime Uniformed  Employees)
 Police Force Staff  10% off  4 ppl  Badge of Warrant Card
 Ambulance Service of NSW  10% off  4 ppl  NSW Ambulance Identification Card
 NSW Fire Service  10% off  4 ppl  NSW Fire Brigade Identification Card

 

Discounts for the above organisations are applied to the current ONLINE ticket pricing and must be purchased and processed only at the Front Gate of Jamberoo Action Park on the day of your visit. Discounts are not valid with any other offer. 

Persons employed by the above organisations MUST be in attendance on the day of entry to obtain a discount.

Parking - Car, Bus and Motorbike

Jamberoo Action Park has 1000's of FREE Car Parking spaces available every day of the season. The entry gates of Jamberoo Action Park are just a short walk from all car park areas. Car spaces for persons with an approved Mobility Sticker are available adjacent close to the main entry gates. Bus and Coach parking are located in designated areas of Jamberoo's car parks.

Pregnancy | Surgery Advice

Jamberoo Action Park has rides that may not be suitable if you are pregnant. To ensure that you enjoy your day here it is recommended that you consult your GP or specialist to obtain suitable medical advice on your particular circumstance before coming to Jamberoo Action Park.

How soon can I use the rides and attractions at Jamberoo Action Park after surgery?

That depends on what type of surgery you’ve had but you should not use the rides and attractions of Jamberoo Action Park until:

  • Your Surgeon, GP, Specialist or Physiotherapist has confirmed that it is safe for you to do so
  • Your wound has fully healed, as it should not be submerged underwater

You should ask you Surgeon, GP, Specialist or physiotherapist how long your wound will take to heal before considering using any rides or attractions here at Jamberoo Action Park.

Rain & Inclement Weather

Jamberoo does not offer refunds in the event of wet or inclement weather.

During rain or inclement weather, that includes strong winds, the Chairlift/Bobsled operations may be suspended for safety reasons.

If appropriate, after reevaluating the weather conditions and the drying of the toboggan tracks, a recommencement of Chairlift/Bobsled operations may occur as soon as practicable.

Advice on any rides or attractions that are not operational on the day will be advised by Admissions and Safety Officer staff prior to entry into Jamberoo Action Park.

Spectators

There is no discount entry for spectators.

Given we cannot account for people's activities once they enter the park, any entry fee must assume the use of the facilities and amenities.

The entry fee also accounts for the welfare and safety of anyone on the park premises.

Swim Attire, Footwear & Floatation devices

Swimwear is OK - underwear is not OK.

It is a condition of entry that appropriate swimwear must be worn at all times when using water rides in the Park. Appropriate swimwear materials are made from nylon, tricot, spandex, lycra, and acetate. Boardshorts, swimming trunks, one-piece or bikini type swimwear is seen as appropriate swimwear.

You cannot use any water rides in the Park if you are wearing underwear such as brassieres and panties (also known as knickers), briefs, boxer shorts, and boxer briefs, bikini underwear, thongs, and G-strings.

Both the mountain toboggans/bobsled ride and chairlift all require footwear and proper attire for safety reasons.

Required attire on these rides:

  • Thongs, sandals or enclosed shoes
  • T-shirt and shorts or skirt

It is a Condition of Entry that NO floatation devices are allowed to be brought into the park for safety reasons. Floatation devices include, but are not limited to,

  • Boogie boards, bodyboards, surfboards
  • Any device that is inflated with air, including pool lounges, lie lows, pool chairs, sling chairs etc.
  • Noodles and Noodle Chairs
  • Beach Balls, Nerfballs or frisbees

Sunshades & Shelters

Sunshades and shelters are allowed into the park however, pegs/ropes are not allowed as they are a trip hazard.

They must also be erected only on grass areas and away from main walkways.

 

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