Frequently Asked Questions
Experience Zero Gravity this summer! Work is currently underway on Australia’s newest, biggest and best water thrill ride complex!
This summer on a date to be confirmed, Jamberoo Action Park will unveil Velocity Falls – a new water ride precinct featuring a variety of thrilling rides and attractions. The biggest, newest rides of their type in Australia and amongst the biggest and best in the world!
Years in preparation, Velocity Falls was conceived from the desire to offer a themed, world-class experience, while tapping into the sights and sounds of Australiana to match the overarching theme of most rides and attractions at NSW’s largest family-owned and operated water theme park.
Volumes of water, racing at speed and the experience of zero gravity are the cornerstones of the Velocity Falls precinct. All wrapped in the texture of the local rainforest and ocean creatures.
Only possible at Jamberoo Action Park – where the mountains meet the sea, and where you control the action!
It’s possible that there may be some disruption to other rides while the finishing touches are added to Velocity Falls – most likely to the Bobsled and Chairlift rides. Please call us or email email@example.com to enquire about this if it is a concern before you come to the park.
Please follow us on Facebook for more news as it breaks.
More tips for a great day out at Jamberoo Action Park:
Consider coming on cloudy days or weekdays when open dates permit – shorter queues mean more time for action! Don’t wait for the perfect day – that’s what everyone else does too 🙂
Arrive early, explore the park and get a great location – start your day the right way!
Order food online – so you can enjoy every minute of your day!
Experience every ride and attraction in the park – if one ride is busy – try another one and come back to it later.
And finally – save time, save money when you buy online – you’ll save $10 per ticket on the gate ticket price.
Jamberoo Action Park is operating under the 1 person per 4 square metres government health guidelines and there is no need to book a date when purchasing tickets. An E-ticket allows you entry on any day we are open this season – All open dates are here. We follow the latest advice issued by NSW Health and urge ALL guests to do the same. Guests who do not follow this advice will not be permitted entry. See the latest info here.
Please note that it is cheaper and more convenient to buy tickets online and we recommend all guests to purchase their tickets this way.
At this stage, Season Passes or other multi-entry tickets will not be available for the 2021-2022 season. We feel it is unrealistic to offer season passes when we are uncertain what the season might look like and especially if there were to be further restrictions imposed on businesses and/or guests.
Please understand this was not an easy decision. For those interested in a bulk ticket buy for tickets to be used on any open date or to be given as gifts etc, please consider our any day group tickets option – more information can be found here.
Jamberoo will be offering a Refundable Booking option for E-ticket purchases. The Refundable Booking option is selected by default as part of the ticket purchase process, so it is up to the purchaser to actively un-select that if they choose not to purchase a Refundable Booking type ticket. It is completely your choice.
If you think you might NOT be able to come to Jamberoo Action Park for some reason, please check the terms and conditions of choosing a Refundable Booking and consider if it might be a good option for you BEFORE completing your ticket purchase.
Please note that without purchasing the Refundable Booking option, Jamberoo Action Park has a no-refunds, no-exchanges, no-extensions policy as stated in the terms and conditions agreed to by the customer before ticket purchase..
Our COVID SAFE plan has been submitted to and approved by the government and is available on the safety page on the website.
Keep an eye on our website and follow us on Facebook to get the latest news as soon as it breaks or sign up for our E-Newsletter at the bottom of the home page on this website.
FOR ALL OTHER ENQUIRIES INCLUDING TICKET RELATED ENQUIRIES, please contact firstname.lastname@example.org.
We want to thank those that visited and supported us in past seasons and we look forward to welcoming you all back for the 2021/2022 season.
Alcohol is not permitted to be brought into the park.
No glassware is permitted in any areas of the park.
Jamberoo Action Park fully supports the Smoke Free Environment Act 2000 and has adopted in principle this legislation making the Park a Smoke Free environment. Smoking is only permissible at the designated smoking area behind the BBQ huts indicated near points 17 and 24 (far right) on the Park Map.
Portable BBQ’s are not permitted to be brought into the park.
Coin-operated BBQ’s are available in the picnic area for guests. The availability of these may depend on government advice about the use of shared cooking facilities. Please check with a Jamberoo staff member.
You can also pre-book a gas BBQ for the day for just $50 (up to 24 hours before your visit). Contact Jamberoo Action Park on 4236 0114 to make a booking for a BBQ.
To qualify for the disability rate, carers must provide their companion card (for free entry)
No Companion Card – rate will be approved on a case by case basis for individuals with long term disability / who require a high level of care.
The admission price (inclusive of GST) includes entry to the park, rides and activities with the exception of food, drinks, merchandise, barbeque usage and Hut or Shelter reservation.
For tickets bought at the gate or online without the “Refundable Booking” option, Jamberoo Action Park has a no refund policy which is inclusive of inclement weather. Jamberoo Action Park does not refund for incorrect purchases.
E-Tickets purchased online under the “Refundable Booking” category are subject to the terms and conditions contained here: https://refundable.me/ Refund Applications are processed here: https://refunds.refundprotect.co/
Jamberoo Action Park reserves the right to refuse entry or remove patrons for non-adherence to conditions of entry, failing to follow staff or signage instruction, anti-social behaviour (including unsocial language), violence, theft, vandalism, intoxication, use or influence of illicit substances, inadequate supervision of persons under your care and queue line jumping.
It is a Condition of Entry that a search of a person and/or their possessions will be required at the time of entry into Jamberoo Action Park.
Jamberoo Action Park is a Licensed Premises and as a result, no alcohol is permitted to be brought into the park.
No Animals may be brought onto the premises with the exception of animals for disability assistance.
It is a Condition of Entry that appropriate swimwear must be worn at all times when using aquatic activities in the Park. Appropriate swimwear materials are made from nylon, tricot, spandex, lycra, and acetate. You cannot use water rides in the Park dressed in street clothing, underwear, brassieres and panties (also known as knickers), briefs, boxer shorts, boxer briefs, bikini underwear, thongs, and G-strings.
Jamberoo Action Park fully supports the Smoke Free Environment Act 2000 and has adopted in principle this legislation making the Park a Smoke Free environment. Smoking is only permissible in the car park.
Health & Physical Requirements
To ensure the safety of patrons and staff, some activities may enforce an age, height, weight limits and/or clothing requirements.
It is recommended that any patrons suffering from Head, Neck, Back or Bone injuries, Heart or lung conditions, pregnancy, physical or intellectual limitations seek advice from a medical practitioner as to the appropriateness of Jamberoo Action Park’s rides and activities and reconsider the use of activities within the park as stipulated by staff and /or signage.
Jamberoo Action Park complies fully with the Public Health Act 2010 and Public Health Regulation 2012 that controls the public health risk associated with public swimming and spa pools and supports fully NSW Health’s Steps to Healthy Swimming program. This program requires guests not to use any pool, ride or attraction if they have had diarrhoea in the previous week and suggests that before entering any pool, ride or attraction use the toilet and shower facilities throughout the park.
Further, all swimmers must wear appropriate swimwear and toddlers/young children and nappy dependant persons/individuals must wear approved waterproof tight-fitting nappy/pants over their swimmers. Toddlers/young children and nappy dependant persons/individuals should be taken frequently to the toilet, by but not limited to, parents/guardians or carers who should wash with warm water, soap and dry their hands immediately after a nappy has been changed.
To keep our team and guests safe and reduce the risk of disease transmission, guests will not be permitted to enter the facility if they:
- Have presented with flu-like symptoms (or a related illness) in the last 72 hours including but not limited to cough, fever, sore throat, fatigue, loss of sense of taste or smell, or shortness of breath;
- Have been in contact with someone who tested positive to COVID-19 virus within the past two weeks;
- Have been directed to self-isolate for a period which includes the day of visit; or
- Have been tested for COVID-19 and are awaiting results.
If guests present at the front gate under the above conditions, they and anyone in their household will be denied entry and asked to return on a day that does not breach these Conditions of Entry.
Furthermore, while in the park guests are respectfully asked to:
- Maintain social distancing
- Avoid touching surfaces were possible
- Maintain strong hygiene practices
- Downloading the COVID-Safe App
Supervision and Responsibilities
The park is located on 40 hectares of land in various stages of development and repair.
The rides in this park are of a sporting nature and carry inherent risks of injury. By entering this property you acknowledge the risks and in the event you sustain a personal injury, loss or damage to property, you hereby agree to absolve the company, directors and staff from any liability whatsoever for any injury or loss whilst on the property.
You must be 14 years and older to enter the Park if unaccompanied by an Adult (16 years and older).
As a guardian, it is your responsibility to assess the swimming abilities and limitations of children under your care.
Please be aware that the premises has many pools and dams which range in depths up to 7 metres, and as the parent or guardian of children or persons who may or may not swim satisfactorily, it is your responsibility to maintain constant supervision of them at all times.
Jamberoo Action Park provides the highest standard of lifeguard supervision following all Australian standards and Royal Life Saving Australia recommendations in regards to Lifeguard to bather ratios, however, this is no substitution for the direct supervision of children by parents or guardians whilst using activities.
By purchasing a ticket and entering Jamberoo Action Park you accept that your image may be taken and recorded by surveillance equipment for security and monitoring purposes and that all such images and recordings are the sole property of Jamberoo Action Park.
All patrons are responsible for their own property and whilst Jamberoo Action Park takes precautions to reduce damage or theft, responsibility will not be taken for damage or loss of personal property. You are encouraged to remove all jewellery items from your person and locate or retain them in a safe location and not on one’s person whilst using rides and attractions in the park.
Day Lockers are available in multiple locations throughout the park including at:
- Bombora Seafood
- Bombora Pavillion
- Splash Snacks
- Picnic Area
- Near Billabong Beach
- Banjo’s Billabong
- Kiddies Cove / Outback Bay
These operate on a pin system and can be accessed as many times as you wish.
To identify areas where Day Lockers are located Click here to visit Jamberoo Action Park map.
Lockers come in two sizes and the daily hire price for each locker is:
Small – $10.00 per day (Internal Size 47cm x 50cm x 11.4cm)
Large – $15.00 per day (Internal Size 47cm x 50cm x 44.4cm)
Yes, we accept these, but you must only buy your tickets and process these vouchers at the gate. You will receive the discount off the online price. Win-win!
If you require extra tickets outside those to which you will apply the voucher, please buy those extras online before you arrive or enter the park. It will help you save money and is faster.
Did you know that Jamberoo Action Park does not access government-supplied town water? Quite remarkable given that water and lots of it is what we need to operate most of the rides at NSW’s largest family-owned and operated water theme park!
Jamberoo Action Park takes a sustainable approach when it comes to water usage, waste management and recycling. This is both good for the environment and puts less strain on the government resources used by the surrounding municipalities.
100% of the water used at Jamberoo is collected during rain events and is stored in catchment dams. It is then treated, used, and recycled on-site in much the same way as government water is supplied to the public and follows the standards set by health authorities for use at public swimming pools.
Because of this approach and the application of the treated and recycled water to the rides and other water features at Jamberoo Action Park, drinking water is not freely available from taps or water dispensers in the park.
Bottled water is however sold on-site and guests are welcome to bring their own food and drink into the park.
Jamberoo Action Park is set alongside a mountain and the pathways can contain undulations along the access routes to many rides and attractions. All rides and attractions are somewhat disability-friendly. Please refer to the Rider Safety Guidelines here for more details about all rides.
All rides and facilities also have ramp access throughout the park, and there are disabled amenities and parking on-premises. Please enquire directly with Jamberoo Staff operating the ride for ride specific details and enquire with the Customer Services Officer at the Souvenir Shop before your entry to the park for more general details or assistance concerning disabilities and access while at Jamberoo Action Park.
You are permitted to bring your own food and drink into the picnic areas and shelters. Glassware is not permitted in any area of the park.
Alcohol is not permitted to be brought into the park. It is a condition of entry that a search of a person and/or their possessions will be required at the time of entry into Jamberoo Action Park.
Jamberoo’s environmental focus means that no water is sourced from the local water supply, but is 100% collected from our own catchment area and dams and treated by recycling on site. As such, drinking water is not freely available. However, bottled water is sold on-site and guests are welcome to bring their own food and drink into the park.
Jamberoo Action Park features a range of food outlets in the park and food can be ordered online at www.jamberoo.net
Height Restrictions apply to some rides & attractions:
Click here to Check out our Rider Safety Guidelines which covers height and other restrictions.
Jamberoo Action Park undertakes photographic activities throughout its rides and attractions on a daily basis which may be used for promotional and/or social media purposes.
By entering the Park, all ticket holders consent to and authorise the use of their photograph images to be made available to Jamberoo Action Park for use of promotional, publicity and retail sale purposes.
This consent and authority gives Jamberoo Action Park and any appointed third parties, the right to use and publish any such images and films of a ticket holder in-store or online.
Areas within Jamberoo Action Park may, from time to time, be used to photograph and record video and film footage in connection with Park promotional and publicity activities. By your presence in any of these areas, you acknowledge that you have been informed that you may be photographed and recorded as part of any release to, any and or, all media outlets used by Jamberoo Action Park.
Further, by your presence here, you grant permission for your image and voice to be included therein without compensation, credit, or other consideration.
If you do not wish to be photographed, recorded, or appear under these conditions, you should immediately leave any area where this activity is taking place.
A “Notice of Filming” sign will be displayed at the Entry gates of Jamberoo Action Park on the day of any in-park filming.
Jamberoo Action Park offers the following Other Admission Pricing Options off General Admission pricing to staff and personnel of the following organisations (proof of ID must be shown).
|SDA||$2 off pp||4 ppl||SDA Identification Card|
|Australia Defence Force Staff NSW||10% off||4 ppl||ADF Identification Card (Fulltime Uniformed Employees)|
|Police Force Staff||10% off||4 ppl||Badge of Warrant Card|
|Ambulance Service of NSW||10% off||4 ppl||NSW Ambulance Identification Card|
|NSW Fire Service||10% off||4 ppl||NSW Fire Brigade Identification Card|
Discounts for the above organisations only apply to tickets purchased from the Front Gate of Jamberoo Action Park on the day of your visit. Discounts are not valid with any other offer.
Persons employed by the above organisations MUST be in attendance on the day of entry to obtain a discount.
Jamberoo Action Park has 1000’s of FREE Car Parking spaces available every day of the season. The entry gates of Jamberoo Action Park are just a short walk from all car park areas. Car spaces for persons with an approved Mobility Sticker are available adjacent close to the main entry gates. Bus and Coach parking are located in designated areas of Jamberoo’s car parks.
Jamberoo Action Park has rides that may not be suitable if you are pregnant. To ensure that you enjoy your day here it is recommended that you consult your GP or specialist to obtain suitable medical advice on your particular circumstance before coming to Jamberoo Action Park.
How soon can I use the rides and attractions at Jamberoo Action Park after surgery?
That depends on what type of surgery you’ve had but you should not use the rides and attractions of Jamberoo Action Park until:
- Your Surgeon, GP, Specialist or Physiotherapist has confirmed that it is safe for you to do so
- Your wound has fully healed, as it should not be submerged underwater
You should ask you Surgeon, GP, Specialist or physiotherapist how long your wound will take to heal before considering using any rides or attractions here at Jamberoo Action Park.
Jamberoo does not offer refunds in the event of wet or inclement weather.
During rain or inclement weather, that includes strong winds, the Chairlift/Bobsled operations may be suspended for safety reasons.
If appropriate, after reevaluating the weather conditions and the drying of the toboggan tracks, a recommencement of Chairlift/Bobsled operations may occur as soon as practicable.
Advice on any rides or attractions that are not operational on the day will be advised by Admissions and Safety Officer staff prior to entry into Jamberoo Action Park.
There is no discount entry for spectators.
Given we cannot account for people’s activities once they enter the park, any entry fee must assume the use of the facilities and amenities.
The entry fee also accounts for the welfare and safety of anyone on the park premises.
Swimwear is OK – underwear is not OK.
It is a condition of entry that appropriate swimwear must be worn at all times when using water rides in the Park. Appropriate swimwear materials are made from nylon, tricot, spandex, lycra, and acetate. Boardshorts, swimming trunks, one-piece or bikini type swimwear is seen as appropriate swimwear.
You cannot use any water rides in the Park if you are wearing underwear such as brassieres and panties (also known as knickers), briefs, boxer shorts, and boxer briefs, bikini underwear, thongs, and G-strings.
Both the mountain toboggans/bobsled ride and chairlift all require footwear and proper attire for safety reasons.
Required attire on these rides:
- Thongs, sandals or enclosed shoes
- T-shirt and shorts or skirt
It is a Condition of Entry that NO floatation devices are allowed to be brought into the park for safety reasons. Floatation devices include, but are not limited to,
- Boogie boards, bodyboards, surfboards
- Any device that is inflated with air, including pool lounges, lie lows, pool chairs, sling chairs etc.
- Noodles and Noodle Chairs
- Beach Balls, Nerfballs or frisbees
Eyewear/Glasses; for safety reasons, glasses are NOT permitted to be worn on the majority of water rides and attractions. We recommend guests use contact lenses in cases where glasses are needed, and these are permitted on all rides and attractions.
Sunshades and shelters are allowed into the park however, pegs/ropes are not allowed as they are a trip hazard.
They must also be erected only on grass areas and away from main walkways.