E-Ticket Terms & Conditions 2020-21

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These Terms and Conditions govern the purchase from Propix Pty Ltd (T/A Jamberoo Action Park) A.C.N. 000 923 375 of the named product below and its use. By purchasing one or more Jamberoo Action Park E-Tickets online through this web site, you are automatically agreeing to be unconditionally bound to these Terms & Conditions:

Jamberoo Action Park Operating Season 2020|21 Dates

The 2020|21 Operating Season for Jamberoo Action Park opens on select dates during the period 26 September 2020 to 25 April 2021 as shall be shown on the Website www.jamberoo.net however the dates may be subject to change.

1. Ticketing Conditions

1.1 E-Tickets purchases must be completed a minimum of 1 hour prior to entry at Jamberoo Action Park. A Jamberoo Action Park E-Ticket purchased through this website uses the PayPal Payment Gateway either using a PayPal Account or the optional Credit Card facility. The credit card used will be debited at the time of ordering. AMEX and DINERS CARD are not accepted. ZipPay may also be offered at certain times as a payment option and in such cases the purchaser is bound by the terms and conditions detailed under the ZipPay user agreement found here: https://zippay.com.au/terms-conditions
1.2 E-Tickets purchased under the “Refundable Booking” category are subject to the terms and conditions contained here: https://refundable.me/. Refund Applications are processed here: https://refunds.refundprotect.co/
1.3 A Jamberoo Action Park E-Ticket is valid for use on any day the park is Open to the General Public as per the Opening Times shown at www.jamberoo.net.
1.4 IMPORTANT NOTE: The Park is closed on Monday 7, Tuesday 8 and Christmas Day, Friday 25 December 2020. Refer to the Opening Times at www.jamberoo.net for up to date and further information.
1.5 Occasionally, Jamberoo Action Park may include a value add, promotional, charitable or other entertainment activity during the regular open dates for the season. On these dates, Jamberoo Action Park reserves the right to charge Season Pass holders an incremental fee for entry to Jamberoo Action Park on that day.
1.6 Once purchased, you can either, print out each E-Ticket and bring them with you or download them to your Smartphone to gain entry into Jamberoo Action Park.
1.7 E-Tickets will be valid until the end of the current season (25th April 2021), except when purchased under promotion conditions such as day specific, limited offer, discounted pricing, limited entry access period or as otherwise stipulated during the promotion of such tickets or as part of the purchase process.
1.8 All E-Ticket types are non-refundable, not exchangeable, cannot be redeemed for cash and cannot be resold. Before purchase, consider if a Refundable Booking might be suitable for you. Jamberoo Action Park does not refund for incorrect purchase.
1.9 Each E-Ticket can only be used for single, once only entry. All Barcodes are tracked and can only be used once.
1.10 Do not give a copy of this E-Ticket to anyone and do not buy an E-Ticket except from the Jamberoo Action Park website.
1.11 Ticket prices are in AUD and include GST. A maximum of 10 tickets can be purchased online in a single transaction. A $4.95 fee applies per transaction.
1.12 Jamberoo Action Park will collect personal information during the ticket purchase process. This information may be used to provide you with news or special offers from The Jamberoo Group of Companies, which includes but may not be limited to: Jamberoo Action Park, Steamers Bar and Grill, City Beach Function Centre and Longboard Cafe. (Any information collected will be governed by Jamberoo Action Park’s Privacy Policy located at https://www.jamberoo.net/privacy-policy).

Important Notes

a.If printing out, make sure that your email account is free of any restrictions to ensure receipt of the E-Ticket PDF document attachment. (Check your Spam filters or Junk mail if not received into your In Box. Some Internet providers place emails into a promotional folder etc. please check there also.)
b.After confirmed purchase you will receive 2 emails to the nominated email address supplied.
c.The 1st email is a Receipt of payment. THIS IS NOT A VALID E-Ticket.
d.The 2nd email is the ACTUAL E-Ticket.It can take up to 60 minutes for this email to be received. If after that time it has not been received then contact admin@jamberoo.net before attempting to purchase another E-Ticket.
e.Email confirmations and E-Ticket PDF documents are the responsibility of the purchaser and cannot be reissued if lost, stolen or misplaced.
f.On arrival to Jamberoo Action Park present a printed version of the E-Ticket or an E-Ticket QR Code on your smartphone at the Admission Gate to gain entry, for ONE use only.
g.For details call 02 4236 0114 or visit www.jamberoo.net
h.ABN 54 000 923 375

2. General Conditions

2.1The admission price includes entry to the park, rides and activities with the exception of food, drinks, merchandise, barbeque usage and Hut or Shelter reservation.
2.2Jamberoo Action Park has a no refund policy which is inclusive of inclement weather.
2.3Jamberoo Action Park reserves the right to refuse entry or remove patrons for non-adherence to conditions of entry, failing to follow staff or signage instruction, anti-social behaviour (including anti-social language), violence, theft, vandalism, intoxication (including the use or influence of elicit substances), inadequate supervision of persons under your care and queue line jumping.
2.4Jamberoo Action Park is a Licensed Premises and as a result no alcohol is permitted to be brought into the park.
2.5No Animals may be brought onto the premises with the exception of animals for disability assistance.
2.6It is a condition of entry that a search of a person and/or their possessions will be required at the time of entry into Jamberoo Action Park.
2.7It is a condition of entry that appropriate swimwear must be worn at all times when using aquatic activities in the park. Appropriate swimwear materials are made from nylon, tricot, spandex, lycra, and acetate. You cannot use water rides in the park dressed in: street clothing, underwear, brassieres and panties (also known as knickers), briefs, boxer shorts, boxer briefs, bikini underwear, or thongs/G-string style underwear.

3. Health and Physical Requirements

3.1To ensure the safety of patrons and staff, some rides/activities may require age, height, weight and/or clothing requirements to be met. These requirements may be enforced by Jamberoo Action Park attendants.
3.2It is recommended that any patrons suffering from Head, Neck, Back or Bone injuries, Heart or Lung conditions, pregnancy, physical or intellectual limitations seek advice from a medical practitioner as to the appropriateness of Jamberoo Action Park’s rides and activities and reconsider the use of activities within the park as stipulated by staff and/or signage.
3.3Any patron who has suffered from diarrhoea or stomach upset up to and including two weeks prior to the day of visiting is strongly recommended to refrain from use of aquatic activities.
3.4In accordance with hygiene considerations, all children who are not toilet-trained are required to wear waterproof nappies over their swimmers whilst using aquatic activities.
3.5To keep our team and guests safe and reduce the risk of disease transmission, guests will not be permitted to enter the facility if they:
  • Have presented with flu-like symptoms (or a related illness) in the last 72 hours including but not limited to cough, fever, sore throat, fatigue, loss of sense of taste or smell, or shortness of breath;
  • Have been in contact with someone who tested positive to COVID-19 virus within the past two weeks;
  • Have been directed to self-isolate for a period which includes the day of visit; or
  • Have been tested for COVID-19 and are awaiting results.
If guests present at the front gate under the above conditions, they and anyone in their household will be denied entry and asked to return on a day that does not breach these Conditions of Entry.

Furthermore, while in the park guests are respectfully asked to:
  • Maintain social distancing
  • Avoid touching surfaces were possible
  • Maintain strong hygiene practices
  • Downloading the COVID-Safe App

4. Supervision and Responsibilities

4.1The park is located on 40 hectares of land in various stages of development and repair.
4.2The rides in this park are of a sporting nature and carry inherent risks of injury. By entering this property you acknowledge the risks and in the event you sustain a personal injury, loss or damage to property, you hereby agree to absolve the company, directors and staff from any liability whatsoever for any injury or loss whilst on the property.
4.3You must be 14 years and older to enter the park if unaccompanied by an Adult (16 years and older). Therefore if you are aged between 4 years and 14 years you must be accompanied by an Adult (16 years and older) who shall be solely responsible for your care and conduct whilst visiting Jamberoo Action Park.
4.4As a guardian it is your responsibility to assess the swimming abilities and limitations of children under your care.
4.5Please be aware that the premises has many pools and dams which range in depths up to 7 metres, and as the parent or guardian of children or persons who may or may not swim competently, it is your responsibility to maintain constant supervision of them at all times.
4.6Jamberoo Action Park provides the highest standard of lifeguard supervision following all Australian standards and Royal Life Saving Australia recommendations in regards to Lifeguard to bather ratios, however this is no substitution for the direct supervision of children by parents or guardians whilst using activities.
4.7By purchasing a ticket of any type to Jamberoo Action Park you accept that your image may be taken and recorded by surveillance equipment for security and monitoring purposes and that all such images and recordings are the sole property of Jamberoo Action Park.
4.8All patrons are responsible for their own property and whilst Jamberoo Action Park takes precautions to reduce damage or theft, responsibility will not be taken for damage or loss of personal property.
Jamberoo Action Park reserves the right to alter Admission Price, Terms and Conditions without notice.